Introduction
1.1 This website is owned and operated by Cloudchatters.com with its registered office in Bulgaria. The company is registered in the Bulgarian Commercial Register.
1.2 We value your privacy and take the protection of your personal data very seriously. This privacy policy, along with our cookie policy, explains how we process your personal data when you use our website or services.
1.3 We comply with all relevant data protection laws, especially the EU General Data Protection Regulation (GDPR).
1.4 Personal data refers to information related to an identifiable natural person.
1.5 If you have any questions or concerns about this privacy policy, please contact us via email at info@cloudchatters.com.
Data Collection and Processing
2.1 We process your personal data when you use our services or share information with us.
2.2 When you use our website or services, we may collect information such as:
- a) Contact details: such as name and email address.
- b) Demographic information: such as age and gender.
- c) Technical information: such as browser version and device data.
- d) User information: how you use our website and services.
- e) Communication preferences: your preferred communication methods.
2.3 We collect your information in various ways:
- a) Directly from the user: for example, during registration.
- b) Automatically: through cookies and other technologies.
- c) From third parties: such as social media platforms.
Data Sharing
3.1 We may share your data:
- a) With our subsidiaries and partners.
- b) With service providers, such as web hosting companies or marketing partners.
- c) With authorities or as required by law.
- d) If our company is sold or merged with another company.
3.2 We only share your data to the extent necessary and ensure the protection of your information.
Legal Basis for Data Processing
4.1 We process your data based on the following legal grounds:
- a) Consent.
- b) Contractual relationship.
- c) Compliance with legal obligations.
- d) Legitimate interests.
Categories of Data Collected
5.1 We may collect:
- a) Contact details.
- b) Usage and browsing data.
- c) Technical data.
5.2 In some cases, we may collect special categories of personal data, but only with explicit consent.
Purpose of Data Processing
6.1 We process your data:
- a) To provide customer support.
- b) To maintain and improve our services.
- c) To manage customer relationships.
- d) For marketing and advertising.
- e) For security and fraud prevention.
Data Usage
7.1 We use your data only for the original purpose or compatible purposes.
Data Protection Rights
8.1 Under GDPR, you have certain rights, such as the right to access, rectify, and be forgotten.
Exercising Your Rights
9.1 Contact us via email at info@cloudchatters.com if you wish to exercise any of your rights.
Data Retention
10.1 We store your data on secure servers and implement measures to protect your information.
Security
11.1 We use various measures to protect your data, such as firewalls, encryption, and restricted access.
Third-Party Websites
12.1 Our website may contain links to third-party sites. We are not responsible for the privacy policies of these sites.
Changes to Privacy Policy
13.1 We may update this policy as needed. Changes will be notified on our website.
Contact Us
14.1 If you have any questions, concerns, or feedback, please contact us via email at info@cloudchatters.com.